Cinthamani understands customer requirements, designs technology architectures, integrates products and platforms, deploys systems, migrates workflows, trains users and provides ongoing support.
AI Voice & Automation Solutions
AI Voice Agents That Transform Customer Conversations
AI voice agents that can handle configured inbound and outbound customer interactions, complete supported tasks and transfer conversations to human teams when necessary.
01Capabilities
Capabilities and solution components.
0124/7 inbound call handling, subject to deployment and service configuration
02Natural-language conversations
03Appointment booking
04Rescheduling
05Cancellation
06Customer and service enquiries
07Follow-up calls
08Reminders
09Human-agent handoff
10Configured multilingual support
11CRM integration
12ERP integration
13Billing and payment-system integration
14Scheduling and service-platform integration
Integrations depend on the customer's APIs, permissions, data quality and system capabilities, and are confirmed only after a technical assessment.
02Workflow
Workflow model.
01
Connect
Receive or initiate the configured call.
02
Understand
Identify intent and collect required information.
03
Respond
Provide the appropriate configured response.
04
Execute
Complete supported actions through connected systems.
05
Escalate
Transfer to a human when required.
03Use cases
Industry use cases.
Healthcare
- OPD appointment booking
- Rescheduling and cancellation
- Doctor, department and facility enquiries
- Health check-up and package enquiries
- Billing enquiries
- Insurance and TPA enquiries
- Appointment reminders
- Patient follow-up
- Escalation to a human staff member
Banking and financial services
- Account and product enquiries
- Loan enquiries
- EMI and payment enquiries
- Application status
- Customer onboarding and verification workflows, subject to compliance and system integration
- Payment reminders
- Collections workflows
- Escalation to a human representative
Retail and e-commerce
- Product availability
- Order tracking
- Returns and exchanges
- Order cancellation
- Product recommendations where configured
- Payment and refund enquiries
- Customer feedback
- Follow-up communication
DTH and subscriber services
- Recharge and renewal
- Billing and package enquiries
- Signal-related complaints
- Installation and technician scheduling
- New connection enquiries
- Package upgrades
- Complaint registration
- Customer retention workflows
04Deployment
Deployment, security and governance.
Deployment
Final deployment depends on security, infrastructure, integration and customer requirements.
Security and governance
Security and governance depend on the deployment and the customer's requirements. Encryption, data residency, regulatory compliance, call recording, consent, model training and data retention are reviewed and approved with the relevant technical and legal stakeholders.
05Industries
Industries served.
06Our role
Consulting, integration, deployment and support.
07Questions
Frequently asked questions.
Can the voice agent operate 24/7?
24/7 inbound call handling is a core capability, subject to deployment and service configuration.
Can it integrate with our CRM or ERP?
CRM and ERP integration are core capabilities. Integrations depend on your APIs, permissions, data quality and system capabilities, and are confirmed only after a technical assessment.
Can calls be transferred to human staff?
Yes. Human-agent handoff is a core capability: the voice agent transfers the conversation to a human when required.
08Enquiry
Discuss Your Technology Requirements
Tell us what you are planning.
- Sales
- sales@cinthamani.com
- India
- +91 44 2815 3842