General Questions

Once your order is confirmed and processed, you will receive a shipment notification via E-mail/SMS advising you on the estimated date of delivery.

Due to unforeseen circumstances, it is possible that your order might get delayed. We will send you an E-mail/SMS  informing you about the delay along with the new expected delivery date.

Shipping refers to packing and dispatching of your order. While placing an order, you will find a shipping timeline on the products displayed on the website (e.g. dispatched within 5 days). This refers to the number of working days it will take to dispatch the product from our end. The delivery may take 1-3 days depending on the address specified for the order.

Shipping and Delivery charges are particular to a product and have been mentioned on each product page. The charges will vary depending on your location. For many products in Cinthamani Shop, the shipping and delivery is provided free of cost.

Cinthamani Shop believes in making your shopping experience perfect. However, if you receive an open or a tampered package, please do not accept it. Report this concern by sending an email from your registered mail id or call us on +91 44 28153842. We will look at it immediately and get back to you.

Specific Questions

You can replace the product bought on Chinthamani shop within 7-days of delivery. You have send us a return/replacement request email from your registered mail id along with the bill copy.

The refund will be credited in the form of an NEFT transfer to your bank account. For an NEFT transfer we would require the following details:

  • Bank Name
  • Account Holder Name
  • Bank Account Number
  • Branch Address
  • IFSC Code

We take anywhere between 7-15 days to complete your refund request. For all pre-paid orders, the refund amount will be credited to the same account from where payment was made.

Delivery is usually safe, but, if you receive a damaged product you can return/replace it. To avoid any hassle, go through the following steps:
1. On delivery, check if the product is packed properly, is factory sealed and there is no physical damage to the carton.
2. If you are concerned, don't open the product yourself. Call our customer care for further assistance.